Shipping Information

  • Original Paintings & Prints
    Please allow 7–10 days for your artwork to be carefully prepared for shipment.
  • Drying & Varnishing Process
    Each painting undergoes a thorough drying and varnishing process to ensure it is fully protected before packaging and dispatch.
  • Custom Commissions
    Fulfilment timelines for commissioned artworks may vary depending on the size and complexity of the piece. Any extended timelines will be communicated directly to you.
  • Delivery Timeframes
    Once shipped, domestic orders generally arrive within 7–10 business days, depending on your location.
  • Tracking Information
    A tracking number will be shared with you as soon as your order has been dispatched.
  • Shipping Delays
    If your parcel experiences delays or appears to be stuck in transit, please contact us at aksartrealm@gmail.com and we will coordinate with the courier to assist in resolving the issue.

 

Return Policy

 

  • Final Sale Policy
    Due to the nature of original artworks and limited-edition prints, all purchases are considered final once payment has been completed. We are unable to offer returns, cancellations, or refunds on original paintings, prints, or commissioned pieces.
  • Damaged or Incorrect Orders
    In the rare event that your artwork arrives damaged, or you receive the wrong item, please contact us within 24 hours of delivery so we can review the issue.
  • What to Include in Your Request
    To help us assess the situation, please provide:
    • Clear photographs of the artwork and its packaging
    • A brief explanation of the issue
    • Your order details
  • Resolution Process
    Once reviewed, we will determine the most appropriate solution, which may include a repair, replacement, exchange, or refund where applicable.
  • Colour & Display Variations
    Every effort is made to photograph artworks as accurately as possible to reflect their true colours and details.
  • Please Note
    Slight differences in colour may occur due to individual screen settings, monitor calibrations, lighting conditions, and device displays. These minor variations are considered normal and are not eligible for returns or refunds.
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